Shipping policy
SHIPPING INFORMATION
All prices on our website are in Canadian Dollars. We only ship currently to locations in Canada by Canada Post Expedited and through a third party carrier company. The lowest shipping rate will be used and the choice of couriers is at our discretion. The following minimum amounts for free shipping are after any discounts have been applied and before tax.
FREE SHIPPING TO ALL DESTINATIONS IN CANADA FOR ORDERS OF $100 OR MORE
Shipping fees for orders below the minimum amounts are as follows:
$0-$49 - $15 flat rate
$50-$99 - $10 flat rate
SHIPPING TIMES
We typically ship most packages within 1-3 business days (excluding weekends and statutory holidays) after receiving the order for all in-stock items. Packages are shipped from Guelph, Ont. The moment your order has been shipped, you will be sent an email with a tracking number link. If you need to receive your order by a specific date, simply let us know in the Order Comments section when completing your online order. We read those comments almost as soon as the orders come in and we will make sure it is shipped out on time so that it can arrive on or before the requested date based on the couriers estimated delivery date for your address. If we think there will be any problem with your package arriving by your requested date, we will contact you to see if a faster shipping option would be suitable. Please note that orders received a few days prior to a statutory holiday (Canada Day, Labour Day, Thanksgiving, etc.) may take an extra 1-3 business days (excluding weekends and statutory holidays) for an order to be shipped due to the shorter work week and quite often busier than usual environment in our walk-in retail stores.
We typically ship most packages within 1-3 business days (excluding weekends and statutory holidays) after receiving the order for all in-stock items. Packages are shipped from Guelph, Ont. The moment your order has been shipped, you will be sent an email with a tracking number link. If you need to receive your order by a specific date, simply let us know in the Order Comments section when completing your online order. We read those comments almost as soon as the orders come in and we will make sure it is shipped out on time so that it can arrive on or before the requested date based on the couriers estimated delivery date for your address. If we think there will be any problem with your package arriving by your requested date, we will contact you to see if a faster shipping option would be suitable. Please note that orders received a few days prior to a statutory holiday (Canada Day, Labour Day, Thanksgiving, etc.) may take an extra 1-3 business days (excluding weekends and statutory holidays) for an order to be shipped due to the shorter work week and quite often busier than usual environment in our walk-in retail stores.