Refund policy

Refunds
Due to the nature of the products, returns cannot be accepted. Please sent us an email or fill out a Contact Form and let us know the issue and we will do our best to resolve your problem.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you received a damaged or broken item a photo of the original packaging and contents is required to be considered for refund or exchange.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at lindaboyle@serenitysoaps.ca and send your item to: 11 Woodborough Rd Guelph Ontario CA N1G 3L7.

Shipping
To return your product, you should mail your product to: 11 Woodborough Rd Guelph Ontario CA N1G 3L7

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.